Xsolla API issue

Incident Report for xsolla

Resolved

This incident has been resolved.

Posted Oct 02, 2020 - 19:21 PDT

Update

At 06:36 PM PDT we encountered a technical issue with Xsolla API service. Our tech team implemented a fix and Xsolla API service was fully recovered at 07:04 PM. The incident lasted 28 minutes. We apologize for the inconvenience!

Posted Oct 02, 2020 - 19:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 02, 2020 - 19:11 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 02, 2020 - 19:04 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 02, 2020 - 19:03 PDT

Investigating

We are currently investigating this issue.

Posted Oct 02, 2020 - 18:48 PDT

This incident affected: Services (API, Publisher Account).