xsolla
All Systems Operational
Pay Station Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Launcher Operational
90 days ago
100.0 % uptime
Today
Site Builder Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Tracking API Operational
90 days ago
100.0 % uptime
Today
Proxy Page Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Publisher Account ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Xsolla.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network maintenance May 21, 2024 22:00-22:10 PDT
We are going to reconfigure the network to change the routing of incoming traffic.

During this time, there will be up to 1 minute unavailability of Xsolla services.

We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.

Posted on May 21, 2024 - 02:16 PDT
Past Incidents
May 21, 2024
Resolved - We had technical issues with Xsolla Login from 01:05 PDT May 21th till 01:20 PDT May 21th.

The service is now fully operational. We apologize for any inconvenience this may have caused!

May 21, 01:47 PDT
Update - We are continuing to monitor for any further issues.
May 21, 01:31 PDT
Monitoring - The issue has been identified and fixed. We're monitoring the situation.
May 21, 01:20 PDT
Investigating - We're experiencing technical issues with Xsolla Login.
May 21, 01:05 PDT
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - We had technical issues with In Game Store order creation and order processing from 12:45 PM PDT May 16th till 01:10 PM PDT May 16th. The main functionality of the webshops catalog loading hasn't been affected. Total time of the service degradation was 25 minutes.

The service is fully operational now. We apologize for the inconvenience!

May 16, 12:45 PDT
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 09:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:49 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 6, 23:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:20 PDT
Scheduled - Dear valued users,

We would like to notify you about some crucial upcoming maintenance work. On May 7th, starting from 10 AM UTC and conclude by 1 PM UTC, we will be carrying out a necessary system upgrade.

During this time, the game maintenance management feature in the admin panel will be temporarily unavailable.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our commitment to providing the best possible service occasionally necessitates system upgrades and improvements.

If you have any questions or concerns, feel free to reach out to our support team.

Thank you for your patience and understanding.

Best Regards,
The Xsolla Team

May 6, 23:16 PDT
Resolved - We can confirm that the issue is now resolved.

The main reason of the incident is connectivity issues between network providers in the US west coast region from 02:05 AM PDT May 7th till 03:03 AM PDT May 7th.

We apologize for the impact and thank you for your patience.

May 7, 03:36 PDT
Monitoring - We've implemented the fix and currently monitoring the services.
May 7, 03:11 PDT
Investigating - We're experiencing connectivity issues with Login, Launcher and Site Builder services. Some users may face network timeouts.

We're investigating this issue and will post an update shortly.

May 7, 02:57 PDT