All Systems Operational

Pay Station Operational
Store Operational
Login Operational
Launcher Operational
Site Builder Operational
Partner Network Operational
Tracking API Operational
Proxy Page Operational
Services Operational
API Operational
Publisher Account Operational
Documentation Operational
Xsolla.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Infrastructure Scheduled Maintenance Nov 2, 2026 22:00-22:30 PST

Hi,

We are writing to inform you of a scheduled maintenance window on Monday, November 2, 2026 at 10PM PT. This is our final planned maintenance of the year, and is part of ongoing work to further enhance and optimize our platform infrastructure ahead of the holiday season.

Maintenance Window
Date: Monday, November 2, 2026
Time: 10:00 PM - 10:30 PM PT
Total window: 30 minutes

Within the maintenance window, there will be one brief period where services may be interrupted:
Interruption window - approximately 10:05 PM – 10:15 PM PT (up to 10 minutes)
During this interruption window, Web Shop purchasing (Shop Builder and In-Game Store / store.xsolla.com) may be temporarily unavailable. Players will still be able to browse the store catalogue, but will not be able to add items to their cart or proceed to checkout.

Who is affected
Partners using Web Shop (Shop Builder and/or In-Game Store) may experience the interruption described above. Players purchasing through a Web Shop will not be able to complete the flow to reach Pay Station during this period.

Partners using Pay Station directly via simple checkout (Payments only) will not be affected.

Outside of this period, services will remain operational. We will send a reminder notification and provide real-time status updates during the window via our Status Page. If you have any questions or concerns, please reach out to your account manager.

Thank you for your continued partnership.

Posted on Sep 29, 2026 - 13:28 PDT

Sep 30, 2026

No incidents reported today.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Resolved - On September 28, 2026, between 07:17 and 09:15 UTC, the Site Builder service was unavailable. During this time, users could not reach websites built with Site Builder.

The issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence.

We apologize for the inconvenience this caused.

Sep 28, 02:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 02:13 PDT
Update - We are continuing to investigate this issue.
Sep 28, 01:00 PDT
Investigating - We are currently investigating this issue.
Sep 28, 00:48 PDT
Update - We are continuing to monitor for any further issues.
Sep 28, 00:45 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 00:41 PDT
Update - We are continuing to investigate this issue.
Sep 28, 00:39 PDT
Investigating - Site Builder were temporarily unavailable due to an unexpected issue
Sep 28, 00:38 PDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.