Intermittent latency affecting store.xsolla.com APIs

Incident Report for Xsolla

Resolved

This incident has been resolved.

Posted Jul 14, 2026 - 13:56 PDT

Monitoring

We have identified and resolved the source of the intermittent connectivity issues, which were isolated to a specific network zone. Our engineering team successfully migrated affected services to stable zones, and we have confirmed that service connectivity has been fully restored. We are continuing to monitor performance and are conducting a post-incident review to prevent recurrence.

Posted Jul 14, 2026 - 11:57 PDT

Investigating

We are currently investigating reports of intermittent latency affecting store.xsolla.com APIs, which may result in temporary connection delays for some users. Our engineering team is actively working to identify and resolve the root cause. We will provide further updates as we continue our investigation.

Posted Jul 14, 2026 - 11:18 PDT

This incident affected: Store.