Network Performance Degradation

Incident Report for Xsolla

Resolved

At 11:42 PM PST on September 22, our monitoring systems detected abnormal traffic patterns that caused temporary network degradation. As a result, users experienced slower response times and, in some cases, intermittent connectivity issues.

The root cause was identified as a sudden surge of inbound requests that exceeded normal operating levels (DDoS attack), which temporarily impacted service availability.

The incident was fully resolved by 12:01 AM PST on September 23, and services have been operating normally since then.

We sincerely apologize for the impact and truly appreciate your patience and understanding.

Posted Sep 22, 2025 - 23:42 PDT