Payment Processing Issue

Incident Report for Xsolla

Resolved

We had temporary technical issues from 08:19 PM PDT to 08:49 PM PDT. All services are fully operational now. We apologize for the inconvenience!

Posted Oct 18, 2019 - 20:56 PDT

Identified

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2019 - 20:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2019 - 20:50 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 18, 2019 - 20:47 PDT

Update

We are continuing to investigate this issue.

Posted Oct 18, 2019 - 20:44 PDT

Update

We are continuing to investigate this issue.

Posted Oct 18, 2019 - 20:35 PDT

Update

We are continuing to investigate this issue.

Posted Oct 18, 2019 - 20:33 PDT

Investigating

We have technical issues with payment processing

Posted Oct 18, 2019 - 20:32 PDT

This incident affected: Partner Network (Tracking API, Proxy Page), Pay Station, Store, Login, Launcher, Site Builder, Xsolla.com, and Services (API, Publisher Account, Documentation).

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