Site Builder Partner Sites Unavailable

Incident Report for Xsolla

Resolved

On September 28, 2026, between 07:17 and 09:15 UTC, the Site Builder service was unavailable. During this time, users could not reach websites built with Site Builder.

The issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence.

We apologize for the inconvenience this caused.
Posted Sep 28, 2026 - 02:43 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 28, 2026 - 02:13 PDT

Update

We are continuing to investigate this issue.
Posted Sep 28, 2026 - 01:00 PDT

Investigating

We are currently investigating this issue.
Posted Sep 28, 2026 - 00:48 PDT

Update

We are continuing to monitor for any further issues.
Posted Sep 28, 2026 - 00:45 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 28, 2026 - 00:41 PDT

Update

We are continuing to investigate this issue.
Posted Sep 28, 2026 - 00:39 PDT

Investigating

Site Builder were temporarily unavailable due to an unexpected issue
Posted Sep 28, 2026 - 00:38 PDT
This incident affected: Site Builder.