Store API degraded performance

Incident Report for Xsolla

Resolved

All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.

Posted May 05, 2026 - 14:03 PDT

Monitoring

We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability.

Posted May 05, 2026 - 13:24 PDT

Update

We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible.

Posted May 05, 2026 - 12:46 PDT

Investigating

We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.

Posted May 05, 2026 - 12:24 PDT

This incident affected: Store.