Payment Processing Issue

Incident Report for Xsolla

Resolved

On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered.

We sincerely apologize for any inconvenience this may have caused.

Posted Oct 16, 2025 - 06:54 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 16, 2025 - 06:26 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2025 - 06:22 PDT

Identified

We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.

Posted Oct 16, 2025 - 06:17 PDT

This incident affected: Pay Station.