Payment processing issue

Incident Report for xsolla

Postmortem

At 10:12 PM PST we encountered a technical issue with new version of Payment UI. Our tech team implemented a fix and payment processing service was fully recovered at 10:26 PM. The incident lasted 14 minutes. We apologize for the inconvenience!

Posted Nov 22, 2017 - 23:29 PST

Resolved

This incident has been resolved.

Posted Nov 22, 2017 - 22:35 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 22, 2017 - 22:29 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 22, 2017 - 22:26 PST

Investigating

We are currently investigating this issue.

Posted Nov 22, 2017 - 22:24 PST