Payment processing issues
Incident Report for xsolla
Postmortem

At 10:33 PM PST we encountered a technical issue with our database. Our tech team implemented a fix and payment processing service was fully recovered at 10:43 PM. The incident lasted 10 minutes. We apologize for the inconvenience!

Posted Dec 14, 2017 - 03:04 PST

Resolved
This incident has been resolved.
Posted Dec 14, 2017 - 02:59 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 13, 2017 - 23:59 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 13, 2017 - 22:50 PST
Investigating
We are currently investigating this issue.
Posted Dec 13, 2017 - 22:40 PST