Resolved -
We can confirm that the issue is now resolved.
It affected a significant percentage of users from 2024-11-07 21:44:14 PST till 2024-11-07 22:22:14 PST. During that time, users might have experienced delays in payment processing.
We apologize for the impact and thank you for your patience.
Nov 7, 22:50 PST
Monitoring -
The issue has been identified and the fix has been implemented. We're monitoring the situation.
Nov 7, 22:32 PST
Update -
We're continuing to investigate the issue with Xsolla Secure API. Partners may experience difficulties with payment processing. We apologize for the inconvenience.
Nov 7, 22:12 PST
Investigating -
We're experiencing technical issues with Xsolla Secure API. We're investigating the issue.
Nov 7, 22:03 PST