tag:status.xsolla.com,2005:/historyxsolla Status - Incident History2024-03-28T22:23:54-07:00xsollatag:status.xsolla.com,2005:Incident/199926522024-03-12T01:00:56-07:002024-03-12T01:00:56-07:00Infrastructure maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:00</var> PST</small><br><strong>Update</strong> - Please note that the maintenance date has changed.<br /><br />We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:28</var> PST</small><br><strong>Scheduled</strong> - System components will be undergoing scheduled maintenance from March 11th, 9 pm to March 12th, 1 am PST to improve reliability and performance.<br /><br />During this time, there may be short periods of unavailability/instability.<br /><br />We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.</p>tag:status.xsolla.com,2005:Incident/193895562023-12-09T17:30:00-08:002023-12-09T18:49:27-08:00Payment Processing Issue<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> PST</small><br><strong>Resolved</strong> - We had experienced the issues with card payments processing, it's also might affect the card payments processing time.<br />It partially affected card payments from 5:30PM PST to 5:52PM PST, 09 Dec 2023. <br /><br />We can confirm that now the issue has been resolved.<br /><br />We apologize for the impact and thank you for your patience.</p>tag:status.xsolla.com,2005:Incident/190328182023-11-06T02:16:20-08:002023-11-06T20:52:27-08:00Multiple services issue<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>02:16</var> PST</small><br><strong>Resolved</strong> - We can confirm that the issue is now resolved.<br /><br />It affected the Pay Station, Store, Publisher Account, and API services from 1:22 a.m. to 1:36 a.m. PST on November 6th. <br />We apologize for the impact and thank you for your patience.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>01:40</var> PST</small><br><strong>Monitoring</strong> - We've fixed the issue.<br />We'll monitor the services for the next 30 minutes to ensure stability and will post an update.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>01:38</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>01:31</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>01:28</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/186970032023-10-05T04:39:13-07:002023-10-05T04:39:13-07:00Store issue<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>04:39</var> PDT</small><br><strong>Resolved</strong> - We can confirm that the issue is now resolved.<br /><br />It affected about 6% of users from 1:06 a.m. to 3:16 a.m. PDT on October 5th. These users received their purchase with a delay.<br /><br />We apologize for the impact and thank you for your patience.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>03:16</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>02:47</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>02:19</var> PDT</small><br><strong>Investigating</strong> - We're investigating this issue and will post an update shortly.</p>tag:status.xsolla.com,2005:Incident/185130502023-10-05T02:01:00-07:002023-10-05T02:01:00-07:00Infrastructure maintenance<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>02:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>10:44</var> PDT</small><br><strong>Scheduled</strong> - System components will be undergoing scheduled maintenance from October 4th, 10 pm to October 5th, 2 am PDT to improve reliability and performance.<br /><br />During this time, there may be short periods of unavailability/instability.<br /><br />We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.</p>tag:status.xsolla.com,2005:Incident/179749722023-08-15T02:00:03-07:002023-08-15T02:00:03-07:00Infrastructure maintenance<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>22:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>09:16</var> PDT</small><br><strong>Update</strong> - Please note. The maintenance date has changed.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>04:11</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled infrastructure maintenance during this time. <br /><br />We will upgrade our system components to improve the reliability and performance of our product platform.<br /><br />Please note that there may be short-term interruptions in the availability of our services during this time. The expected overall service unavailability should not exceed 5 minutes.<br />We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.<br /><br />Thank you for your patience!</p>tag:status.xsolla.com,2005:Incident/177767642023-07-05T21:53:10-07:002023-07-05T21:53:10-07:00Store issue<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>21:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>21:01</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>20:52</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/168342652023-05-10T02:00:05-07:002023-05-10T02:00:05-07:00Infrastructure maintenance<p><small>May <var data-var='date'>10</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>04:28</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>02:54</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled infrastructure maintenance during this time. We will update our equipment to further improve the reliability and security of our product platforms. We will also conduct failover testing of network equipment.<br /><br />Please note that we do not expect extended downtime for our services during this time, however, short service interruptions are possible.<br /><br />We apologize for any inconvenience. If you have questions or concerns, please contact your account manager or Xsolla support.<br /><br />Please note that the maintenance has been rescheduled from May 2 to May 9!<br /><br />Thank you for your patience!</p>tag:status.xsolla.com,2005:Incident/157099482022-12-25T11:12:23-08:002022-12-25T11:12:23-08:00Payment Processing Issue<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>11:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>10:25</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>10:16</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>09:59</var> PST</small><br><strong>Identified</strong> - We are experiencing issues that cause delay in payment processing times.<br />The recovering is in progress already.<br />We're apologising for any inconvenience!</p>tag:status.xsolla.com,2005:Incident/121805372022-11-03T02:00:28-07:002022-11-03T02:00:28-07:00Infrastructure maintenance<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>04:34</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled infrastructure maintenance during this time. We will upgrade our network to further improve the reliability and performance of our product platforms.<br /><br />Please note that our services may be interrupted during this time. The expected total duration of these interruptions is no more than 20 minutes.<br /><br />We apologize for any inconvenience. If you have questions or concerns, please contact your account manager or Xsolla support.<br /><br />Thank you for your patience!</p>tag:status.xsolla.com,2005:Incident/115837192022-10-07T01:38:41-07:002022-10-07T01:38:41-07:00Network issue<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>01:38</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>21:36</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>21:21</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. All services are running, but short interruptions are possible.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>21:09</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>20:55</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/108441672022-09-06T01:22:38-07:002022-09-06T01:22:38-07:00Infrastructure maintenance<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>01:22</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>02:25</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled infrastructure maintenance during this time. We will upgrade our network and storage systems further to improve the reliability and performance of our product platforms.<br />Please note that there may be interruptions in the availability of our services during this time.<br />We apologize for any inconvenience. Please contact your account manager or Xsolla support if you have questions or concerns.<br /><br />Thank you for your patience!</p>tag:status.xsolla.com,2005:Incident/107432682022-08-02T09:52:13-07:002022-08-02T09:52:13-07:00Network issue<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>09:52</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>04:22</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>04:05</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/107333702022-08-01T07:41:54-07:002022-08-01T07:41:54-07:00Infrastructure incident<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>04:37</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>04:13</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>03:35</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>02:48</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>02:10</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>00:48</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>00:39</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>00:24</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/103953982022-06-24T10:19:11-07:002022-06-24T19:20:36-07:00Xsolla Launcher issue<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>10:19</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>06:39</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/99721342022-05-11T22:59:40-07:002022-05-11T22:59:40-07:00Services Issues<p><small>May <var data-var='date'>11</var>, <var data-var='time'>22:59</var> PDT</small><br><strong>Resolved</strong> - We had temporary technical issues from May 11, 2022 10:15 PM PT to 10:38 PM PT. All services are fully operational now. We apologize for any inconvenience!</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>22:44</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>22:39</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>22:24</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/99718302022-05-11T04:00:00-07:002022-05-11T21:11:54-07:00Pay Station issue<p><small>May <var data-var='date'>11</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Resolved</strong> - We had an increased number of errors on Pay Station from May 11, 2022 04:00 AM PT to 08:15 AM PT. This issue affected about 10% of users. <br />All services are fully operational now. We apologize for any inconvenience!</p>tag:status.xsolla.com,2005:Incident/96832922022-04-27T00:00:22-07:002022-04-27T00:00:22-07:00Infrastructure maintenance<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:31</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled infrastructure-related maintenance during this time.<br />Please note that there may be short-term interruptions in the availability of our services lasting no more than a few minutes.<br />We apologize for any inconvenience. If you have questions or concerns, please contact your account manager or Xsolla support.<br /><br />Thank you for your patience!</p>tag:status.xsolla.com,2005:Incident/97092232022-04-04T20:38:02-07:002022-04-04T20:38:02-07:00Xsolla Login&Launcher Issue<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>20:38</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:38</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:30</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. There are problems with the network connection between our data centers.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>17:31</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/96070362022-03-22T15:09:00-07:002022-03-22T19:51:31-07:00Network issue<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:09</var> PDT</small><br><strong>Resolved</strong> - There was a problem with our DDoS Prevention Service Provider's network from a 3/22/2022 02:49 PM PST to 3:09 PM PST. All services are fully operational now. We apologize for the inconvenience!</p>tag:status.xsolla.com,2005:Incident/88709972021-12-17T03:38:24-08:002021-12-17T03:38:24-08:00Payment Processing Issue<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>02:03</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>00:29</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>20:03</var> PST</small><br><strong>Update</strong> - Some users may experience a delay in payment confirmation. We continue to investigate the problem.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>19:55</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/88558402021-12-15T10:02:48-08:002021-12-15T10:02:48-08:00Launcher issue<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:02</var> PST</small><br><strong>Resolved</strong> - We had temporary issues with downloading games and their updates in the Launcher from a 12/15/2021 7:21 AM PST to 7:48 AM PST. All services are fully operational now. We apologize for the inconvenience!</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:41</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:20</var> PST</small><br><strong>Update</strong> - At this moment, there may be problems with downloading games and their updates in the launcher. This is due to problems with amazon s3. We are working on possible solutions from our side in case of long-term problems on the Amazon side.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:17</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:02</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/85523362021-11-16T10:17:23-08:002021-11-16T10:17:23-08:00Xsolla Login and Launcher issue<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:17</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:10</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:08</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:04</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:01</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.xsolla.com,2005:Incident/82628982021-11-09T00:00:29-08:002021-11-09T00:00:29-08:00Infrastructure maintenance<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>02:53</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled infrastructure maintenance during this time.<br />Please note that there may be short-term interruptions in the availability of our services lasting no more than a few minutes.<br />Thank you for your patience!</p>tag:status.xsolla.com,2005:Incident/79894592021-09-14T03:37:26-07:002021-09-14T03:37:26-07:00Services Issues<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>03:37</var> PDT</small><br><strong>Resolved</strong> - We had temporary technical issues from a 14/09/2021 1:28 AM PST to 1:35 AM PST. All services are fully operational now. We apologize for the inconvenience!</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>01:54</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>01:41</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>01:36</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>